At Boyd Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
Returning Your Purchase
You can return the product to us in-store or return it to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives at our store in good condition.
Please send all returns to:
Boyd Jewelers
Publix Plaza
32793 Eiland Blvd
Wesley Chapel, FL 33545
Return Conditions
You have 14 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.
Receiving A Refund
A refund will be submitted in the method originally used for the purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available. Please allow 7-10 business days for a return to be posted.
Exchanges
Our exchanges are in accordance with the manufacturer of the piece.Gift Returns
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
Order Cancellations And Amendments
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 14 days of receiving the item following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personalized Items
Personalized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Boyd Jewelers
Publix Plaza
32793 Eiland Blvd
Wesley Chapel, FL 33545
Custom And Special Order Items
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions, please don't hesitate to contact us at:
Boyd Jewelers
Publix Plaza
32793 Eiland Blvd
Wesley Chapel, FL 33545
Boyd Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
